There is one person behind this site, and messages are read by that person. Corrections get priority over everything else, and anything about safety gets priority over corrections.
Messages reach one inbox: hello@stillworthfixing.com.
What to send, and what to expect back
A correction — a wrong price, a mis-transcribed error code, a dead source link, a claim the cited source doesn’t actually support. This is the most valuable message you can send. Every figure here was compiled from a source and dated, and every one of them can drift or be wrong. If you can, say which page and which figure. It gets checked against the source and, if you are right, fixed — with the change noted on the page and the verification date reset. How that process works is set out in the Editorial Policy.
Anything on this site that reads like an instruction to do something dangerous. This site is meant to explain what a repair involves and what it costs, never to walk you through opening a sealed refrigeration system, a gas connection, or a machine that has to be live to work on. If a page has drifted across that line, that message jumps the queue ahead of everything else, corrections included. The scope rule it would be breaking is written out in full in the Editorial Policy, and the hazard list is in the Terms of Use, §2.
Send safety recalls here too — that an appliance covered on these pages is under one, or that a notice has changed. Recall status decides whether a repair is the right move at all, because the remedy is the manufacturer’s and it is free, so those corrections are worth more than most.
A question about where a number came from. Ask. Everything here should already link to its source at the point of the claim, and if it doesn’t, that is itself a defect worth reporting.
A media, syndication, or reuse request. Short quotes with attribution and a link need no permission. Anything more — republishing a table, using the compiled data elsewhere — is covered in the Terms of Use, and the answer to a reasonable request is usually yes.
A privacy request — what we hold, deletion, opting out of personalized advertising. Send it here and it will be handled as described in the Privacy Policy.
What this site can’t do
Diagnose your appliance. This is the one worth being straight about up front rather than quietly ignoring, because it is the request this site is least able to help with.
The author is not an appliance repair technician — that is stated plainly on the About page, and it is not false modesty. This site compiles published information; it has no way to tell you why your machine is making that noise. A remote guess about a specific appliance would be worth less than nothing, because you might act on it.
What genuinely helps instead:
- Find your model and serial number on the rating plate: inside a fridge on the side liner, on the panel just inside a front-load washer’s or dryer’s door, or behind a range’s storage drawer. If you have a top-load washer, skip the door — it does not have one. LG lists under the lid, the back panel, or the left side panel; Samsung lists the back of the control panel, under the lid, or the back right. When in doubt, your manufacturer publishes a locator for your exact product, and it beats any general rule including this one.
- Look your code up in this site’s hub for that brand, and then check it against the manufacturer’s own documentation for your model and serial number, which the page links.
- If the fault involves gas, burning smells, overheating, or water reaching electrical parts, stop using the appliance and call a qualified technician now. Do not wait for a reply from a website.
Recommend a repair company near you. We have no local knowledge, take no referral fees, and have no way to vouch for anyone. What we can offer is how to read an appliance repair quote once you have one in front of you.
Take advertising or sponsored posts. No page on this site is for sale, and no manufacturer, retailer, or warranty company has any input into what is published. Display advertising is not running here yet; when it is, it will be handled through an ad network, described in advance in the Privacy Policy. Pitches for sponsored content, guest posts, or link placements are declined without reply.
Response times
This is a one-person site, not a support desk. Most messages get a reply within a few days. Corrections are usually acted on faster than they are replied to, so if you see the page change before you hear back, that is why.
Privacy requests are handled within whatever timeframe the applicable law sets.